Safer signposting
Local, clinically governed guidance that your surgery controls — with high-risk phrases that stand out the moment a card opens.
The GP Signposting Toolkit for safer, faster care navigation.
Over 200 locally governed symptoms with clear, consistent guidance your reception team can use confidently from day one.
Right patient, right place
Illustrative examples. Every route follows your practice's locally approved guidance.
- symptom cards ready on day one
- 200+
- Pharmacy First referrer in Devon (Ide Lane Surgery)
- #1
- patient-identifiable data stored
- 0
- each for two clinicians to review the library
- 1 session
Hands-on demo
Don't take our word for it. Try it.
A hands-on version of the signposting screen, loaded with real cards from our approved library. Search for a symptom, open a card, tap a red button — just as your reception team would.
- Search in plain EnglishBy symptom or phrase — results as you type.
- Red buttons for emergenciesAnaphylaxis, stroke and more in one tap.
- Cards for every ageSeparate guidance for under-5s and 5–17s.
Signposting Toolkit · Demo Surgery
SignpostingToolkitDemo SurgeryDemo · sample cards
21 symptoms
Try:
Real approved wording · nothing you do here is saved
Open the full demoDemo for illustration only — not for use with real patients. Every practice reviews and signs off its own guidance before use.
Why it works
Calm, consistent signposting. Even on the busiest days.
Designed for fast use at the front desk, with colour-coded urgency, plain-English instructions and a dependable primary care workflow.
Fewer avoidable GP appointments
Clear advice helps reception and care navigation teams direct patients first time.
PharmacyGP teamOptometrist
Faster training for new staff
Consistent wording and a familiar layout reduce the learning curve — ideal for new starters and temporary staff.
- Same layout for every symptom
- Plain-English wording
- Colour-coded urgency cues
Clear rules
Every symptom comes with simple, plain-English instructions.
Consistent outcomes
Teams make the same safe decisions — even on the busiest days.
Faster routing
Reduce delays and help patients reach the right place first time.
Improved access
Higher-quality Pharmacy First referrals and fewer unnecessary GP appointments.
The library
Every common request, already written.
Over 200 symptoms pre-loaded, all standardised and editable for your practice. Choose from the shared library or add your own — every surgery can shape the toolkit around its own services.
200+
Structured cards
Written in plain English for reception and care navigation teams.
3
Age groups
Separate guidance for under-5s, 5–17s and adults where it matters.
214 of 221
Cards list their sources
209 cite NHS.uk pages. Reviewers see the sources in clinical review while the global wording is unchanged.
How it works
Three steps to safer signposting
Start from a library written by GPs, make it yours, and keep it current as your services change.
- 1
Set up your local guidance
Import or start from the preloaded symptom library. Agree pathways locally with your clinicians.
Two clinicians, around one session each
- 2
Reception chooses a symptom
Search or browse the symptoms. Colour-coded steps guide safe signposting and documentation.
Works in any browser — nothing to install
- 3
Govern and improve over time
Use the clinical review tools to keep content up to date. Adapt pathways as your surgery changes.
Suggestions from your team, built in
Clinical governance
Approved by your GPs. Every word.
Every practice reviews and signs off its own guidance. A built-in clinical review workflow supports local approval, re-review cycles and a clear audit trail — so you always know who approved what, and when.
- Clinical sign-off required before any changes go live
- Full audit trail of edits, approvals and usage
- Role-based access, with no patient-identifiable information stored
- Optional AI suggestions stay as drafts until approved — and can be switched off
- 1Edited
- 2Pending review
- 3Approved
- 4Live
Symptom card
Sore Throat
Pharmacy for uncomplicated symptoms; urgent assessment for swallowing or breathing problems.Editing
GP
Clinical reviewer
Review requested
Reception
Care navigation
Clinical admin
Audit trail
- Wording edited · Practice manager09:12
- Marked pending review · Automatic09:13
- Approved · GP reviewer10:04
- Live for the whole team · Version history saved10:04
Illustration: a practice manager edits a symptom card, it is marked pending review, a GP reviewer approves it, and it goes live for reception, care navigation and clinical admin, with every step recorded in the audit trail.
One platform
More than signposting. One calm system.
Alongside symptom signposting, the platform supports practice teams with internal guidance and step-by-step workflow support — all inside the same calm, governed interface. Use everything together, or focus on the areas that help most.
The foundation of the platform
Signposting Toolkit
- Structured symptom guidance in plain English
- High-risk highlighting and escalation prompts
- Structured, age-aware routing for faster navigation
- Local customisation with clinical governance
All modules share the same navigation, permissions, and governance model — so teams only learn one system.
See inside the platform
Optional · can be switched off
Optional tools for clarity
Optional tools can help administrators improve clarity and consistency. Any suggested content is treated as draft, must be reviewed locally before use, and can be disabled at practice level.
Read the AI FAQsAI instruction editor
Improve clarity and tone. Generate clearer, patient-friendly instructions — ready for review before publishing.
AI question prompts
Generate patient-friendly questions to help staff gather the information they need to follow the instructions for each symptom.
Smart symptom updates
Stay current with centrally maintained content and automatic improvements as new guidance evolves.
Proven in practice
#1
in Devon for Pharmacy First referrals
Ide Lane Surgery is now the highest referrer to Pharmacy First in Devon — supported by consistent, safe routing using the Signposting Toolkit.
Built by GPs for GPs. Developed at Ide Lane Surgery in Exeter and used daily by reception and care navigation teams.
What people are saying
I have seen a number of signposting tools and techniques in over 50 practices across the South West. This signposting tool is easy for receptionists/care navigators to use and gives clear guidance on how to direct patients appropriately.
The visuals have been tailored to allow users to find the condition they require quickly. Having useful phrases and questions, which have been developed by both clinical and non-clinical team members, allows the user to navigate the patient promptly and capture the required information for the clinician without sounding robotic or lacking in empathy.
The tool is excellent for new starters or temporary staff who are learning the practice systems and allows all users to carry out the correct booking process/urgency consistently.
Pricing
Simple, early adopter pricing
One simple rate based on your list size, with governance, customisation and support included.
Early adopter offer
£0.07
per patient per year
Available to the first 10 practices to onboard. Early adopters will also have the opportunity to share feedback and help shape future development.
Per year
£700
Per month
£58.33
Estimate at the early adopter rate of £0.07 per patient per year. We'll confirm pricing for your practice.
What's included
Clear symptom guidance
Over 200 clinically structured symptoms, written in clear, plain English and designed for reception and care navigation teams.
Clinical governance built in
Every practice reviews and signs off its own guidance. A built-in clinical review workflow supports local approval, re-review cycles, and a clear audit trail.
Local customisation
Tailor wording, appointment types, and local pathways so the guidance reflects how your practice works.
Onboarding & ongoing support
Guided setup and practical support from a team who run the toolkit in a live NHS practice — helping you get up and running quickly and confidently.
Optional clarity tools
Optional tools are available to help administrators improve clarity or generate suggested questions. These features can be switched off, and any generated content must be reviewed locally before use.
Future pricing will be reviewed once the early adopter phase is complete.
The platform currently includes core modules during early rollout. As additional modules and learning features are introduced, ongoing use may be priced as an optional add-on.
To discuss pricing and onboarding options, email contact@signpostingtool.co.uk or see the FAQs.
FAQs
Questions, answered
Setup, governance, data protection and our optional AI tools — the things practices ask us most.
Read all FAQsStill have a question?contact@signpostingtool.co.ukMost practices can be technically set up very quickly. For clinical governance, we estimate that reviewing the full symptom library (currently 217 symptoms) and harmonising it with how your practice works will take two clinicians approximately one session each.
We recommend doing this side by side, so queries and local decisions can be discussed and agreed as you go. This approach tends to be faster, more consistent, and reduces the need for later rework.
Once this review is complete, the toolkit is ready for day-to-day use by the wider team.
No. The toolkit is web-based and works in a standard browser. There’s no local software to install for day-to-day use.
No. The toolkit is designed for guidance and routing. It does not store patient-identifiable information.
No — the Signposting Toolkit is not currently classified as a medical device and does not require MHRA certification.
It is designed as a care navigation and operational support tool for practice staff. It:
- provides structured, practice-approved guidance
- supports consistent patient routing (for example GP, Pharmacy First, nurse, or admin pathways)
- does not diagnose, risk stratify, or recommend treatment
- does not process or store patient data
All content is governed through local clinical review and sign-off within the practice.
We keep this position under review as the platform evolves.
No. Any AI-generated content is treated as draft and must be reviewed and approved locally before it can be used live.
Ready to improve your care navigation?
See the Signposting Toolkit with your own pathways in mind. We will walk you through setup, governance and day-to-day use.
Or email contact@signpostingtool.co.uk